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What should you do if your Lubbock home alarm system goes off?

July 03, 2023
Home security alarm notification on smartphone.

Your home security system safeguards your property – and your family members – against the many risks you may experience, like burglary, fire, and flooding. Although your home may be ready, that doesn’t automatically mean you are. Do you understand what to do if your Lubbock home alarm system goes off? The blasting of an alarm can be jarring, disorienting, and might incite panic. Your best option is to stay composed and adhere to these simple tips.

Actions to Take If Your Home Alarm System In Lubbock Triggers

It’s a situation no resident desires to encounter, but it’s also why you ordered a home alarm system originally. You’re awakened in the middle of the night with the distinct blasting of an alarm after a security sensor has been tripped. Now what should you do?

  1. Stay calm. This is easy to say but harder to do when your home security alarm is blasting, and your pulse is beating rapidly. But keeping a cool head is the best way to evaluate what is happening. Avoid the urge of trying to manage the emergency alone but instead let your monitoring specialists and first responders do their job.
  2. Take care of your family. Your main focus should be your loved ones and leading them out of danger. In the event of a intrusion, this might include going to a designated secure area as far from access points as possible. Chances are your alarm immediately deterred the invader, but it’s always wiser to be safe than sorry. If there’s smoke or a fire, you need to leave your home right away.
  3. Remember your smartphone. In this day and age, most people take their cell phones with them always, but you could neglect to pick it up during an emergency. Try to remember it. You’ll be able to stay in touch with your monitoring experts and obtain alerts through your home security app.

Connect With Your 24/7 Monitoring Specialists

Whenever your home alarm system in Lubbock goes off, your 24/7 monitoring specialists will instantly act. The first move is to validate your alarm, and that involves communicating with you. The protocol they adhere to is dependent on the kind of emergency. To illustrate, if a medical emergency occurs, one attempt will be made to get in touch with you before assistance is dispatched. If you’re dealing with a break-in - the most typical kind of alarm - a monitoring professional will abide by these procedures to get in touch with you:

  • An effort will be made to contact you through the touchscreen interface. You will usually be asked for a passcode.
  • If that effort is not successful, a call is made to your primary contact number.
  • A secondary number or your first contact person is attempted next.
  • If there is still no answer, area police are dispatched.
  • Your monitoring professionals will attempt to reach you again once emergency personnel are alerted.

If you're not in a situation where you can interact with monitoring staff, don't worry. Support will still be dispatched even if you're not available to confirm the emergency.

Get protection for any emergency with a Vivint home alarm system in Lubbock

Get prepared for any crisis with a state-of-the-art home alarm system in Lubbock from Vivint. Contact (806) 615-4325 to begin designing your home’s defense today.